The three Connecticut utilities that are subsidaries of Orange-based Avangrid are offering 24-month, interest-free payment plan to give customers some financial flexibility to pay down any balances accumulated during the coronavirus pandemic.
The new payment plan being offered by United Illuminating, Southern Connecticut Gas and Connecticut Natural Gas is in addition to a moratorium on service shutoffs that the Avangrid subsidiaries announced mid-March. The utilities developed the plans at the direction of the Connecticut Public Utilities Regulatory Authority, which has been working with the state’s electric and natural gas companies to find ways to mitigate the financial impact of the pandemic.
“We recognize the economic impact this pandemic is having on many Connecticut families and businesses,” said Tony Marone, president and chief executive officer of Avangrid Networks, the corporate parent of UI, SCG and CNG. “Although we currently are not shutting off or penalizing customers for nonpayment, we want to help them manage any balances they may have accumulated over the last few months. These new payment programs allow customers to pay down those balances over 24 months, without interest or penalty, protecting them from loss of service when the shutoff moratorium ends.”
Customers who enroll in the plans pay no down payment, interest or late payment fees. Those already enrolled in a payment arrangement have the opportunity to extend it to 24 months.
Residential customers can enroll in the pandemic-related payment plans through Nov. 1, while other customers have until Aug. 1.
Eversource Energy, Connecticut’s other large electric and natural gas service provider, also offers a 24-month payment plan, said Franj Poirot, a spokesman for the company.
UI provides electricity for approximately 339,000 customers in 17 cities and towns in New Haven and Fairfield County. SCG serves approximately 203,000 natural gas customers in 24 communities in Fairfield, New Haven and Middlesex counties.
CNG serves 191,000 natural gas customers across 26 communities in the greater Hartford-New Britain area and Greenwich.